:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:#13243a;background:#f4f7fb;font-synthesis:none}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}.layout{display:flex;min-height:100vh}.sidebar{width:246px;background:#111f33;color:#dbe6f1;flex-shrink:0;padding:24px 13px;display:flex;flex-direction:column;gap:20px}.brand{padding:4px 12px 18px;font-size:20px;font-weight:800;letter-spacing:-.6px}.brand b{color:#22c779}.brand small{display:block;color:#a7bad0;font-size:11px;font-weight:500;letter-spacing:.3px}.nav{display:grid;gap:5px}.nav button{border:0;background:transparent;color:#c7d2e0;text-align:left;padding:13px 14px;border-radius:10px;font-size:14px}.nav button:hover,.nav button.active{background:#105c4b;color:#fff}.sidefooter{margin-top:auto;font-size:12px;color:#93aac0;border:1px solid #32445c;border-radius:11px;padding:14px}.main{width:100%;min-width:0}.top{height:72px;background:#fff;border-bottom:1px solid #e5ebf2;display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:16px}.top .search{background:#f2f5f9;border:0;border-radius:10px;padding:13px 16px;max-width:570px;width:100%}.userchip{display:flex;align-items:center;gap:14px;white-space:nowrap;font-size:13px}.avatar{background:#008755;color:#fff;border-radius:100%;width:34px;height:34px;display:grid;place-items:center;font-weight:800}.content{padding:26px 30px;max-width:1800px;margin:auto}.heading{margin:0 0 7px;font-size:25px;letter-spacing:-.8px}.sub{margin:0 0 25px;color:#75869b;font-size:14px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:18px}.card{background:#fff;border:1px solid #e7ecf3;border-radius:13px;padding:20px;box-shadow:0 3px 14px #0e2d4e07}.stat .label{color:#64758b;font-size:13px}.stat .value{font-size:31px;font-weight:800;margin-top:12px}.stat .green{font-size:12px;color:#099963;margin-top:8px}.grid2{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,1fr);gap:18px}.card h3{font-size:17px;margin:0 0 16px}.muted{color:#7b8a9a}.green{color:#0c9565}.pill{display:inline-flex;border-radius:999px;padding:5px 10px;background:#ebf8f2;color:#058a57;font-size:11px;font-weight:700}.pill.warn{background:#fff4d9;color:#a66b00}.pill.bad{background:#ffe7e8;color:#d82435}.btn{border:1px solid #d9e3ec;border-radius:8px;padding:9px 14px;background:#fff;color:#21354b;font-weight:600;font-size:13px}.btn.primary{background:#00985f;border-color:#00985f;color:#fff}.btn.danger{color:#d32936;border-color:#ffd2d2}.btn:hover{filter:brightness(.97)}.row{display:flex;align-items:center;gap:10px}.between{justify-content:space-between}.tablewrap{width:100%;overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;background:#f4f7fa;color:#687a90;font-size:12px}td,th{padding:13px 10px;border-bottom:1px solid #edf0f4}tr:last-child td{border-bottom:none}.chart{display:flex;align-items:end;gap:12px;height:210px;border-bottom:1px solid #e9eef3;margin:20px 0}.bars{flex:1;display:flex;align-items:end;justify-content:center;gap:5px;height:100%}.bar{width:17px;border-radius:5px 5px 0 0;background:#00b879}.bar.alt{background:#4186f5}.mini{font-size:12px}.listitem{border-bottom:1px solid #edf1f5;padding:13px 0}.listitem:last-child{border-bottom:0}.inbox{display:grid;grid-template-columns:minmax(220px,310px) minmax(290px,1fr) minmax(230px,280px);height:calc(100vh - 176px);min-height:500px;gap:12px}.pane{background:#fff;border:1px solid #e7ecf3;border-radius:13px;overflow:hidden;display:flex;flex-direction:column}.panehead{padding:16px;border-bottom:1px solid #e8edf3}.chatlist{overflow:auto}.chatitem{width:100%;text-align:left;border:0;border-bottom:1px solid #eef2f6;padding:15px;background:#fff}.chatitem:hover,.chatitem.selected{background:#effaf5}.bubblewrap{overflow:auto;flex:1;padding:20px;background:#f2f6f4}.bubble{padding:11px 14px;border-radius:11px;background:white;max-width:78%;width:fit-content;margin:10px 0;word-break:break-word;font-size:14px;box-shadow:0 1px 3px #0000000a}.bubble.out{margin-left:auto;background:#d7f7e1}.compose{padding:12px;display:flex;gap:8px;border-top:1px solid #e8edf3}.compose input{flex:1;min-width:0}.field{width:100%;padding:11px 12px;border:1px solid #d9e2ea;border-radius:8px;outline-color:#18af73;background:white}.form{display:grid;gap:12px}.form label{font-size:12px;font-weight:700;color:#53677d}.form label input,.form label select,.form label textarea{display:block;margin-top:6px}.notice{padding:11px 14px;border-radius:9px;background:#fff6da;color:#886600;font-size:13px;margin-bottom:18px}.notice.error{background:#ffe9e9;color:#aa1d2a}.itemgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}.qr{max-width:240px;width:100%;display:block;margin:15px auto}.login{min-height:100vh;display:grid;place-items:center;background:linear-gradient(130deg,#112039,#113c39)}.loginpanel{background:white;border-radius:20px;padding:36px;width:min(420px,92vw);box-shadow:0 30px 85px #0003}.loginpanel h1{margin-top:0}.toast{position:fixed;right:22px;bottom:22px;background:#14263a;color:white;padding:15px 20px;border-radius:11px;box-shadow:0 10px 25px #0003;z-index:10}.mobilebar{display:none}.tag{font-size:11px;color:#008755;background:#e6f8ee;padding:4px 7px;border-radius:12px}.scroll{overflow:auto}.empty{padding:40px;color:#718298;text-align:center}.hidden{display:none!important}pre{background:#15243a;color:#d9f8e7;border-radius:9px;padding:15px;overflow:auto}code{font-size:12px}@media(max-width:1140px){.inbox{grid-template-columns:270px 1fr}.detail{display:none}.stats{grid-template-columns:repeat(2,1fr)}}@media(max-width:750px){.sidebar{display:none}.top{height:60px;padding:0 14px}.top .search{max-width:230px}.content{padding:17px 13px 83px}.stats{gap:8px}.card{padding:14px}.stat .value{font-size:24px}.grid2{grid-template-columns:1fr}.inbox{display:block;height:calc(100vh - 190px);min-height:470px}.inbox .pane{height:100%}.inbox.chat-open .conversations{display:none}.inbox:not(.chat-open) .chatpane{display:none}.mobilebar{display:flex;position:fixed;bottom:0;left:0;right:0;background:#112036;color:#e3eef9;justify-content:space-around;padding:11px 4px;z-index:4}.mobilebar button{color:inherit;background:none;border:none;font-size:12px}.heading{font-size:21px}.userchip span{display:none}.top .search{font-size:12px}}

/* PRO 0.2 design refresh */
:root{font-size:16px;--ink:#15283c;--accent:#07855e}body{color:var(--ink);line-height:1.5}.sidebar{width:264px;background:#101e30;padding:26px 16px}.brand{font-size:23px}.brand small{font-size:12px;margin-top:6px}.nav button{font-size:15px;font-weight:650;padding:14px 17px}.nav button.active{background:#097253;box-shadow:inset 3px 0 #63e6aa}.top{height:78px}.userchip{font-size:14px}.content{padding:30px 32px}.page-intro{margin-bottom:24px}.heading{font-size:clamp(27px,2.4vw,36px);font-weight:850;letter-spacing:-.9px}.sub{font-size:15px;margin:0;color:#65768b}.card,.pane{border-radius:16px;box-shadow:0 5px 22px #122a4409}.card h3,.panehead h3{font-size:19px;font-weight:800;margin:0 0 12px}.panehead h3{margin:0}.panehead{padding:18px}.panehead .field{margin-top:12px}.btn{font-size:14px;font-weight:750;padding:11px 15px;border-radius:10px}.field{font-size:15px;padding:12px 14px;border-radius:10px}.pill,.tag{font-size:12px}.stat .label{font-size:14px;font-weight:650}.stat .value{font-size:36px}.inbox{grid-template-columns:minmax(260px,335px) minmax(350px,1fr) minmax(240px,295px);height:calc(100vh - 205px);min-height:535px;gap:14px}.chatitem{padding:17px 16px;border-left:4px solid var(--session-color);transition:background .15s}.chatitem b{font-size:15px}.chat-preview{color:#748298;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:210px}.session-label{display:inline-flex;align-items:center;background:color-mix(in srgb,var(--session-color) 12%,white);border:1px solid color-mix(in srgb,var(--session-color) 30%,white);color:var(--session-color);border-radius:999px;padding:4px 10px;font-weight:800;font-size:12px;white-space:nowrap}.session-dot{width:10px;height:10px;border-radius:50%;display:inline-block;flex:none}.chat-heading h3{font-size:19px;margin:0}.bubblewrap{background:#eef4f1;padding:22px 24px}.bubble{border-left:4px solid var(--session-color);padding:13px 15px;border-radius:13px;min-width:190px;max-width:87%;font-size:15px}.bubble.out{background:#e3f6e9}.msg-meta,.msg-footer{display:flex;align-items:center;gap:7px;font-size:12px;color:#67788b}.msg-meta b{color:var(--session-color)}.msg-meta span:last-child{margin-left:auto}.msg-body{white-space:pre-wrap;margin:10px 0;font-size:15px}.msg-footer{border-top:1px solid #d7e3dc;padding-top:7px;margin-top:10px;justify-content:space-between}.composer-banner{padding:9px 18px;background:#f7faf9;display:flex;align-items:center;gap:8px;font-size:13px;border-top:1px solid #e0e9e4}.compose{padding:13px}.compose .field{flex:1}.attach-trigger{white-space:nowrap;display:inline-flex;align-items:center;justify-content:center}.attachment-preview{padding:0 18px 12px;font-size:13px;color:#52647a}.media-tile{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid #dbe5e1;border-radius:10px;padding:12px;margin-top:8px;max-width:100%}.media-tile>div{min-width:0;overflow-wrap:anywhere}.media-icon{font-size:24px;color:var(--session-color)}.media-download{margin-left:auto}.detail-inner{padding:21px;overflow:auto}.detail-inner h3{font-size:19px;margin:12px 0 3px}.detail-inner h4{font-size:14px;text-transform:uppercase;letter-spacing:.3px;margin:25px 0 12px}.detail-inner .btn{margin-top:12px}.customer-avatar{width:58px;height:58px;background:#d6f2e5;border-radius:18px;display:grid;place-items:center;color:#0a7451;font-size:26px;font-weight:850}.history-session{display:flex;gap:9px;align-items:center;width:100%;background:white;border:1px solid #e6edf1;padding:12px;border-radius:11px;text-align:left;margin:7px 0;color:#18334a;font-size:14px;font-weight:750}.history-session.selected{background:#ecf9f2}.history-session>span:nth-child(2){min-width:0;flex:1}.history-session small{display:block;color:#7a8896;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:180px;font-weight:400}.history-session>span:last-child{font-size:20px}.back-button{display:none}.mobilebar{box-shadow:0 -6px 20px #0618281a}@media(max-width:1180px){.inbox{grid-template-columns:minmax(255px,335px) minmax(330px,1fr)}.detail{display:none}}@media(max-width:750px){.content{padding:18px 12px 83px}.heading{font-size:27px}.sub{font-size:14px}.inbox{height:calc(100dvh - 212px);min-height:450px}.back-button{display:inline-flex;font-size:24px;padding:0 11px}.chat-heading h3{font-size:17px}.panehead{padding:13px}.bubblewrap{padding:13px}.bubble{max-width:95%;min-width:0}.compose{padding:9px;gap:5px}.compose .field{min-width:0}.attach-trigger{font-size:13px;padding:10px}.mobilebar button{font-size:12px}.top .search{display:none}.top{justify-content:end}.stat .value{font-size:28px}}@media(max-width:375px){.compose .btn{padding:10px 8px}.chat-heading .session-label{display:none}}

.history-heading{border-radius:9px;background:#e2ede8;color:#365b4a;text-align:center;font-size:12px;font-weight:800;padding:10px;margin-bottom:12px}.history-heading span{font-weight:500}

/* v0.2.1: inline authenticated media previews */
.media-preview{max-width:min(360px,100%);display:flex;flex-direction:column;align-items:flex-start;gap:7px;margin-top:10px}.media-image-open{border:0;background:#e7f0eb;padding:0;position:relative;border-radius:11px;overflow:hidden;cursor:zoom-in;max-width:100%;text-align:left}.media-image{display:block;width:auto;max-width:100%;max-height:300px;object-fit:contain;border-radius:11px}.media-image-hint{position:absolute;bottom:9px;right:9px;color:white;background:#162c399c;padding:5px 8px;border-radius:6px;font-size:12px}.media-video{max-width:100%;max-height:290px;border-radius:10px}.media-audio{max-width:100%;width:290px}.media-details{overflow-wrap:anywhere}.media-lightbox{position:fixed;inset:0;background:#06111de8;z-index:1000;display:flex;align-items:center;justify-content:center;padding:56px 20px 22px}.media-lightbox img{max-height:100%;max-width:100%;object-fit:contain;border-radius:8px}.media-lightbox-close{position:absolute;top:12px;right:20px;color:white;background:transparent;border:0;font-size:38px;cursor:pointer}@media(max-width:750px){.media-image{max-height:240px}.media-lightbox{padding:50px 8px 14px}}

/* v0.3 unified inbox clarity */
.inbox{grid-template-columns:minmax(280px,320px) minmax(450px,1fr) minmax(285px,335px);gap:18px;height:calc(100vh - 200px);min-height:600px}.pane{border:1px solid #e5ebe9}.panehead{padding:20px}.chatitem{padding:19px 17px;border-bottom:1px solid #ebeff2;display:block;min-height:114px}.chatitem.selected{background:#eaf6f0}.chatitem.has-unread{background:#f4faf7}.chatitem-top,.chatitem-bottom,.chatitem-labels{display:flex;align-items:center;justify-content:space-between;gap:9px}.chatitem-top strong{font-size:16px;line-height:1.3}.chat-time{font-size:11px;color:#768697;white-space:nowrap}.chatitem-labels{justify-content:flex-start;margin:10px 0}.chatitem-labels .session-label{font-size:11px;padding:3px 8px}.chat-preview{max-width:245px;font-size:13px}.unread-counter{background:#0b8f63;color:#fff;border-radius:20px;padding:3px 9px;font-size:11px}.status-tag{display:inline-flex;align-items:center;gap:5px;border:1px solid color-mix(in srgb,var(--status-color) 35%,white);color:var(--status-color);background:color-mix(in srgb,var(--status-color) 9%,white);font-weight:800;border-radius:8px;padding:4px 8px;font-size:11px;white-space:nowrap}.status-tag:before{content:'';width:7px;height:7px;background:var(--status-color);border-radius:50%}.inbox-status-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:17px 0 12px}.status-counter{background:#fff;border:1px solid #e1e8ea;border-top:3px solid var(--status-color);border-radius:9px;padding:8px 3px;color:var(--status-color);display:flex;flex-direction:column;align-items:center;cursor:pointer}.status-counter strong{font-size:20px}.status-counter span{font-size:10px;font-weight:750}.chat-toolbar{display:flex;align-items:center;gap:10px;margin-top:12px}.chat-toolbar .small{padding:6px 9px;font-size:12px}.customer-card-title{display:flex;align-items:center;gap:12px}.customer-card-title h3{margin:0}.contact-form{display:grid;gap:11px}.contact-form label{font-weight:750;color:#435368;font-size:12px}.contact-form .field{margin-top:5px;font-size:14px}.detail-inner{padding:19px}.detail-inner h4{margin-top:22px}.offline-banner{background:#fff0d5;color:#80531e;padding:12px 18px;font-size:13px;font-weight:650;border-bottom:1px solid #ead4a9}.bubble{margin:13px 0}.history-heading{padding:13px}.history-session{margin:10px 0}@media(max-width:1290px){.inbox{grid-template-columns:minmax(270px,315px) minmax(370px,1fr)}.detail{display:none}}@media(max-width:750px){.inbox{display:block;min-height:450px;height:calc(100dvh - 212px)}.chatitem{min-height:100px}.chatitem-top strong{font-size:16px}.inbox-status-summary{margin:10px 0}.panehead{padding:13px}}

/* v0.4 customer-first inbox */
.inbox-view-toggle{display:flex;gap:8px;padding:12px 14px;border-bottom:1px solid #e6eaf0;flex-wrap:wrap}.customer-group{text-align:left;display:block;width:100%;padding:17px 16px;min-height:115px;border-bottom:1px solid #e8edf2}.customer-group strong{font-size:16px;font-weight:750}.group-session-tags{display:flex;flex-wrap:wrap;gap:6px;margin:9px 0}.group-session-tag{display:inline-flex;gap:5px;align-items:center;background:color-mix(in srgb,var(--session-color) 9%,white);border:1px solid color-mix(in srgb,var(--session-color) 35%,white);border-radius:8px;padding:4px 7px;font-weight:700;font-size:11px;color:#223}.customer-group .row{gap:6px;flex-wrap:wrap}.customer-group:hover{background:#f5faf8}.chatlist{overflow:auto;min-height:0}.bubble .msg-meta{font-size:12px}.panehead h3{font-weight:800;font-size:18px}

/* v0.5 uncluttered chat-first inbox */
.inbox{grid-template-columns:minmax(270px,335px) minmax(0,1fr);gap:14px;position:relative;overflow:hidden}.inbox .detail{display:none}.inbox.details-open{grid-template-columns:minmax(260px,315px) minmax(0,1fr) minmax(265px,320px)}.inbox.details-open .detail{display:flex;flex-direction:column}.inbox .chatpane{min-width:0}.chat-heading{padding:13px 18px!important}.chat-heading>.row{min-height:52px;gap:12px}.chat-heading h3{font-size:19px;font-weight:850}.chat-head-actions{display:flex;align-items:center;gap:7px;flex-shrink:0}.chat-icon-btn,.chat-actions-menu>summary{width:37px;height:37px;border:1px solid #e2e9ed;border-radius:10px;background:#fff;display:grid;place-items:center;font-size:20px;font-weight:700;cursor:pointer;color:#284458;list-style:none}.chat-icon-btn:hover,.chat-actions-menu>summary:hover{background:#eef8f4}.chat-actions-menu{position:relative}.chat-actions-menu>summary::-webkit-details-marker{display:none}.chat-actions-popup{position:absolute;z-index:40;top:45px;right:0;width:245px;box-shadow:0 15px 48px #14273c2b;background:white;border:1px solid #dbe6ea;border-radius:12px;padding:15px;display:grid;gap:11px}.chat-actions-popup label{font-size:12px;font-weight:800;color:#56667a}.chat-actions-popup .field{margin:0}.bubblewrap{flex:1;min-height:0;overflow-y:auto;padding:21px clamp(14px,3vw,44px)}.history-heading{font-size:12px;padding:7px 11px;margin-bottom:12px}.chatitem{min-height:80px;padding:13px 14px}.chatitem-labels{margin:6px 0}.inbox-status-summary{margin:10px 0 8px}.status-counter{padding:6px 2px}.status-counter strong{font-size:17px}.status-counter span{font-size:10px}.inbox .detail-inner{overflow:auto}.panehead .chat-head-actions .session-label{max-width:140px;overflow:hidden;text-overflow:ellipsis}@media(max-width:1280px){.inbox.details-open{grid-template-columns:minmax(245px,310px) minmax(0,1fr)}.inbox.details-open .detail{position:absolute;right:0;top:0;bottom:0;width:min(350px,88%);z-index:30;background:#fff;box-shadow:-12px 0 35px #16273925}}@media(max-width:750px){.inbox,.inbox.details-open{display:block;overflow:visible}.inbox.details-open .detail{position:absolute;top:0;right:0;bottom:0;width:min(355px,96%);display:flex;z-index:30}.chat-head-actions .session-label{display:none}.chat-head-actions{gap:3px}.chat-icon-btn,.chat-actions-menu>summary{width:33px;height:33px}.chat-heading h3{font-size:16px}.chat-heading .mini{font-size:11px}.bubblewrap{padding:13px}}